Ongoing Delay and Lack of Feedback on Fibre Installation

Item: Vodacom
Rating: 1
Author: Cherylene A

I am writing to express my dissatisfaction with the lack of communication and clarity regarding my fibre installation issue. I recently spoke to Nolu, reference number SR-***, who informed me that I no longer qualify for the 55-25 line. I was surprised to learn that this update was made on the 23rd by Octotel, yet no one contacted me to notify me of this change.

Earlier today, I spoke to another representative, and this critical information was not communicated at that time. I have now been told that a ticket has been logged, but I have not been provided with any details on when a technician will be scheduled to address the issue.

I kindly request a clear update on the status of my installation and an exact timeframe for when a technician will be sent out. The lack of communication and inconsistency in information is concerning, and I would appreciate your prompt attention to this matter.

Helpful (0)

Replies (3)

Cherylene A's updateReviewer Update

25 Sept 2024, 20:30

Jade who did the sale never mentioned that I don't qualify for the 55 to 25 line.

Now I was told by lindiwe said I only qualify for the 75 line.

Sandisile is the one who I spoke to in customer care said there was a problem apparently on the sales side.

I'm just not winning with vodacom.

Can you please contact me to cancel and go to another service provider who will be able to assist and get my Fibre sorted.

How can this Lindiwe advised that I now need to pay 800 for a 75 line.

Seems like vodacom do not care to phone back their loyal client's

Cherylene A's update25 Sept 2024, 20:30

Reviewer Update

Jade who did the sale never mentioned that I don't qualify for the 55 to 25 line.

Now I was told by lindiwe said I only qualify for the 75 line.

Sandisile is the one who I spoke to in customer care said there was a problem apparently on the sales side.

I'm just not winning with vodacom.

Can you please contact me to cancel and go to another service provider who will be able to assist and get my Fibre sorted.

How can this Lindiwe advised that I now need to pay 800 for a 75 line.

Seems like vodacom do not care to phone back their loyal client's

Vodacom's replyOfficial

26 Sept 2024, 08:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply26 Sept 2024, 08:09

Official

Cherylene A's updateReviewer Update

26 Sept 2024, 13:17

Good day,
how can you say someone will contact me if i just received an email stating that the status changed to Closed.

you trying to make Vodacom look good on here, but still not doing what you are promising your clients.

people must know you cannot be trusted.

Regards
Cherylene

Cherylene A's update26 Sept 2024, 13:17

Reviewer Update