Ongoing Credit Vetting Issue Despite Settled Account

I am deeply frustrated with the repeated issues I’ve experienced with your credit vetting system. I previously had a contract with your company that was settled in full. However, when I app**** for a new contract, I was informed that my account was flagged as "with Legal."

I contacted your Legal Department, and they assured me the issue would be resolved within three days. After waiting the specified time, the problem persisted, and I was told my account was now flagged as "in arrears" for R180. I contacted Legal again, and they confirmed my account was clear and even provided me with a letter confirming the settlement. Despite this, your credit vetting system still blocks my application, stating that I owe money.

This is unacceptable. I have done everything on my end to resolve the issue, including providing the clearance letter, but your system continues to inconvenience me. This is not only frustrating but also embarrassing, as it implies I have not honored my obligations when I have.

It is clear that there is a flaw in your processes, and I am not the only customer affected, as your staff has informed me of similar issues with other clients. This needs to be fixed immediately.

I demand an urgent resolution to this matter, a formal apology, and assurance that this will not happen again. Your inability to address this problem is causing unnecessary stress and delays, and I am disappointed with the lack of accountability.

Regards, Brucelynn Brink