Ongoing Connectivity Issues & Failing to resolve a cancellation

Ongoing Connectivity Issues and Poor Customer Service

I am writing to express my extreme disappointment and frustration with the consistent connectivity issues and subpar customer service I have experienced with your Vodacom. Despite my repeated efforts to resolve these problems, I have been met with a lack of communication, compensation, and care from your customer service team. And cancellations department to cancel my business fibre.

The internet connectivity has been intermittent (the tower is constantly down and you have to beg for a service you pay for ) with outages lasting weeks at a time. I have had to constantly contact your customer service department to report these issues, only to be met with long wait times, unfulfilled promises, and a general lack of concern for my experience as a customer.

Furthermore, I have attempted to cancel my service, but have yet to receive any feedback or confirmation from your team. I have had to make multiple calls, waiting for hours on end, just to get a simple cancellation request processed.

I am extremely disheartened by the level of service I have received from your company. As a paying customer, I expect a basic level of reliability, communication, and customer care. Unfortunately, your company has fallen far short of these expectations.

I request that Vodacom take immediate action to address:

Ensuring that my cancellation request is processed promptly and efficiently.

I honestly don’t care if they take my complaints seriously and I just want to cancel the business fibre I have so I don’t have to deal with them.