Ongoing ***** Case, Poor Communication, and Financial Impact

I am extremely disappointed and angry with how Vodacom & Vodacom Insurance handle my case 4 month after it all started. Now we top out up with a ***** case.

I was a victim of impersonation and *****ulent transactions on my account, where someone posing as a Vodacom representative requested payments for services that were never provided in order to obtain my new phone and get my line opened again. I reported this matter and opened a formal case, yet the process has been slow, stressful, and poorly communicated.

Due to this situation, I suffered significant financial loss, and I had to involve both my bank and the police. Despite multiple attempts to resolve the issue and provide all the required documentation, I have not received clear support or accountability from Vodacom.

As a long-term customer, I expected better protection, faster assistance, and more transparency. Instead, I experienced delays, confusion, and a lack of empathy for the impact this has had on my business and personal finances.

I am simply asking for proper communication, accountability, and a fair resolution. How long does it still need to go on. You want money? Well I paid a lot more than what I owe you.

This seems to be the only channel where I get answers because if you call most of the times the employees put the phone down on you while you are talking.

This is exhausting