Ongoing Cancellation Failure and Unjust Debit – Extremely Poor Service from Vodacom

i have been trying to cancel my Vodacom Home Internet contract since 29 May 2025. I spoke to a cancellations consultant who assured me that the policy would be cancelled effectively from 30 June 2025. Despite multiple follow-ups and verbal confirmation, I was shocked to discover today (30 June) that the policy is still active.

To make matters worse, I received an SMS from Vodacom confirming a debit amount, even though I had already cancelled the policy well in advance. This is completely unacceptable.

The level of service from Vodacom’s cancellations department has been appalling. I have been misled, ignored, and now unfairly charged. This experience has left me extremely disappointed and frustrated.

I demand:

Immediate cancellation of my Home Internet policy. A written confirmation of the cancellation. A reversal of any debits made after the agreed cancellation date. An apology and explanation for this unacceptable service. I hope this matter is resolved urgently. If not, I will escalate this to the National Consumer Commission.