1 reviews | Active since Feb 2025
Ongoing Billing Dispute and No conversion to prepaid - Almost 2 Months
I am extremely disappointed with the service I have received from Vodacom.
I logged a request almost two months ago (Service Request ***) to have my account converted to prepaid and to dispute incorrect charges. I was supposedly assigned to a representative, Retshidisitswe Dzanibe, who was meant to contact me, but they never actually called me.
The disputed amount has not been reversed or properly addressed, and my account has still not been converted to prepaid. This matter has been dragging for nearly two months with no clear feedback or resolution.
I expect urgent intervention to: • Finalize the billing dispute • Convert my account to prepaid immediately • Provide written confirmation once resolved
This experience has been frustrating and stressful. I hope Vodacom will take this complaint seriously and resolve it without further delays.
Thank you for your response.
However, I would like to express my frustration as this is not the first time I have received the same message stating that a consultant will contact me “in due course.” Unfortunately, no consultant has contacted me to date, and my matter remains unresolved.
This issue has been ongoing for almost two months, and I am still waiting for proper assistance. I kindly request urgent intervention and clear feedback on when I will be contacted, as the repeated automated responses without action are very disappointing.
Please treat this matter as urgent.
Thank you for your response.
However, I would like to express my frustration as this is not the first time I have received the same message stating that a consultant will contact me “in due course.” Unfortunately, no consultant has contacted me to date, and my matter remains unresolved.
This issue has been ongoing for almost two months, and I am still waiting for proper assistance. I kindly request urgent intervention and clear feedback on when I will be contacted, as the repeated automated responses without action are very disappointing.
Please treat this matter as urgent.