Ongoing Billing Despite Cancellation

I am extremely frustrated with the ongoing issues regarding the cancellation of my contract. I have been attempting to cancel this contract since October 2025. Despite speaking to multiple agents, and even receiving confirmation from a social media consultant that my contract had been successfully cancelled, debit orders are still being deducted from my account.

This is unacceptable. I have made numerous efforts to resolve this matter, yet no corrective action has been taken. While I continue to receive apologies for the “inconvenience,” there is nothing minor about funds being deducted monthly for a service I have clearly requested to cancel.

At this stage, I require immediate written confirmation that my contract has been cancelled, that no further debit orders will be processed, and that all incorrect deductions since cancellation will be refunded.

If this matter is not resolved urgently, I will have no choice but to escalate it to the relevant Ombudsman for further assistance.

I expect prompt feedback and a clear resolution.