CO
Chantelle O
1 reviews | Active since Apr 2018
01 Apr 2019, 10:08
ONGOING BAD SERVICE VODACOM
Once again, its me and Vodacom and their pathetic service! Phoned in to do a Data Upgrade. Was told there is a special on for 10Gig in the day and 5 Gig at night. Come the new month and I get 5 GIG day time data. Phone Vodacom to query this and I get told they cant help as it does not show on the system. Asked the Consultant today to give me a reference number for my call as she would be escalating this query and I get told there is no reference numbers for calls......REALLY????? This upgrade was also confirmed with a consultant when I called in the query a Debit Order that suddenly appeared on my app.
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Replies (2)
Vodacom's replyOfficial
01 Apr 2019, 12:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2019, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Apr 2019, 13:14Dear Chantelle,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Vodacom's reply01 Apr 2019, 13:14
Official
Dear Chantelle,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)