WS
Willie S
1 reviews | Active since Jan 2022
24 Jan 2022, 16:39
Ongoing bad service from Vodacom. I have been ignored for almost a month as a paying customer
Vodacom stop responding to my previews review and are still ignoring me!! So I will log another review and keep on logging. Here is the latest update:
Its in now 27 days later and STILL no response from this useless service provider! Worst service provider I ever had the displeasure of being a customer. I would not recommend Vodacom to anyone and would refrain of using them in the future! You and all of your employees should be ashamed of yourself. The only response I get is "we will get back to you as soon as an update is available" - WHAT!!! can no-one just phone, email or sms me and update me for 27days?! It just show you that they are disrespecting paying customers and their promise to get bak to you in 24-48 hours are absolutely BS. The Social medai team wont't assist me, the fibre team wont't assist me, the fibre "so-called" Escalation team won't get back to me and most shockingly, I'm logged a formal complaint to Vodacom complaint department and reported the shocking service I received from the beginning of November 2021, and even they don't bother to take their employees to task and did't even repond to my mail sent on the 28th of Dec 2021 as till yet.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
25 Jan 2022, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2022, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WS
Willie S's updateReviewer Update
25 Jan 2022, 09:01HaHa! You send me the same generic response message on my previous review almost a month a go and STILL haven't come back to me! I also logged a complaint with your customer service department and they also didnt even bother to respond to me from the 28th of Decemeber 2021!
WS
Willie S's update25 Jan 2022, 09:01
Reviewer Update
HaHa! You send me the same generic response message on my previous review almost a month a go and STILL haven't come back to me! I also logged a complaint with your customer service department and they also didnt even bother to respond to me from the 28th of Decemeber 2021!
WS
Willie S's updateReviewer Update
26 Jan 2022, 17:28 I still didn't received any empty promises and lies from Vodacom as of yet on this complaint, because no employee cared enough to follow up and give me and update. AFTER I PHONED - I got a promise from a certain "Jadian" that he is a co-called "Man of his Word" and promised that he will contact me - I haven't received any response from him and he is totally as unprofessional as every person I dealt with from Vodacom- even after two days and four emails from me - the " man of his word" is silent!. Maybe they will rather say nothing than to be held accountable for unprofessionalism! - Absolutely disgraceful customer service! And lastly - How can you close a service request if the problem is not fixed! You can't open a new one for the same issue that was not attended to!
WS
Willie S's update26 Jan 2022, 17:28
Reviewer Update
I still didn't received any empty promises and lies from Vodacom as of yet on this complaint, because no employee cared enough to follow up and give me and update. AFTER I PHONED - I got a promise from a certain "Jadian" that he is a co-called "Man of his Word" and promised that he will contact me - I haven't received any response from him and he is totally as unprofessional as every person I dealt with from Vodacom- even after two days and four emails from me - the " man of his word" is silent!. Maybe they will rather say nothing than to be held accountable for unprofessionalism! - Absolutely disgraceful customer service! And lastly - How can you close a service request if the problem is not fixed! You can't open a new one for the same issue that was not attended to!
WS
Willie S's updateReviewer Update
26 Jan 2022, 17:32 I still didn't received any empty promises and lies from Vodacom as of yet on this complaint, because no employee cared enough to follow up and give me and update. AFTER I PHONED - I got a promise from a certain "Jadian" that he is a co-called "Man of his Word" and promised that he will contact me - I haven't received any response from him and he is totally as unprofessional as every person I dealt with from Vodacom- even after two days and four emails from me - the " man of his word" is silent!. Maybe they will rather say nothing than to be held accountable for unprofessionalism! - Absolutely disgraceful customer service! And lastly - How can you close a service request if the problem is not fixed! You can't open a new one for the same issue that was not attended to!
WS
Willie S's update26 Jan 2022, 17:32
Reviewer Update
I still didn't received any empty promises and lies from Vodacom as of yet on this complaint, because no employee cared enough to follow up and give me and update. AFTER I PHONED - I got a promise from a certain "Jadian" that he is a co-called "Man of his Word" and promised that he will contact me - I haven't received any response from him and he is totally as unprofessional as every person I dealt with from Vodacom- even after two days and four emails from me - the " man of his word" is silent!. Maybe they will rather say nothing than to be held accountable for unprofessionalism! - Absolutely disgraceful customer service! And lastly - How can you close a service request if the problem is not fixed! You can't open a new one for the same issue that was not attended to!
WS
Willie S's updateReviewer Update
27 Jan 2022, 17:57 Still no update received from Vodacom but thank you Gugu from Vodacom for phoning me today. She ask me if I got any feedback from her colleagues at Vodacom that she requested and update from and requested that they phone me - Unfortunately no one from Vodacom phoned or contacted me today - so even Vodacom employees can't get feedback from their own colleagues. Shocking customer service!
WS
Willie S's update27 Jan 2022, 17:57
Reviewer Update
Still no update received from Vodacom but thank you Gugu from Vodacom for phoning me today. She ask me if I got any feedback from her colleagues at Vodacom that she requested and update from and requested that they phone me - Unfortunately no one from Vodacom phoned or contacted me today - so even Vodacom employees can't get feedback from their own colleagues. Shocking customer service!