GK
Gert K
1 reviews | Active since Dec 2013
08 Jan 2025, 21:28
Ongoing ***** allowed on my account
Yesterday Vodacom allowed someone to open a new contract on my name, despite me telling them that I did not initiate that. Today, despite "escalating the issue" at the Cancellations department twice, you also allowed the person to get a handset on my account for a further R1000 pm. No-one appears willing to resolve the issue. What is the point of sending me SMSs asking me to contact you if I did not initiate the contract, and then going ahead with issuing it in any case? And approving a handset the next day!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Jan 2025, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2025, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
GK
Gert K's updateReviewer Update
12 Jan 2025, 12:01Vodacom called me, took the time to listen to my complaint, and the issue was resolved by 12 Jan 2025. I am pleasantly surprised!
GK
Gert K's update12 Jan 2025, 12:01
Reviewer Update
Vodacom called me, took the time to listen to my complaint, and the issue was resolved by 12 Jan 2025. I am pleasantly surprised!
GK
Gert K's updateReviewer Update
27 Jan 2025, 11:57Sadly (and I suppose I should have expected this), the issue has not been resolved. I'm still stuck with the bill racked up by the *****ster. When I contacted the ***** Division with this issue, I was told to take it up with "Subscribers collection".
So, I have to now start all over, explaining and having to prove to a different division that I was the victim of ***** because Vodacom allowed someone to open a contract, etc., despite my vehement protestations? Just because someone at ***** doesn't feel like following up on their initial instruction to "Subscribers collection"? It's just easier to palm it off to me?
I sent a reply on the same day (Monday, 20 January 2025), asking that they do the following up. I suppose I must have caused a passive-aggressive response because by Wednesday, 22 January 2025, I received: "Your service request no. EC-2131-188KJ5 has been closed". By Friday, 24 January 2025 I rep****, "I have just received a notification that my bill will be R937.41 for this month. Kindly respond urgently."
Any guesses as to whether I've received any response?
So, I have to now start all over, explaining and having to prove to a different division that I was the victim of ***** because Vodacom allowed someone to open a contract, etc., despite my vehement protestations? Just because someone at ***** doesn't feel like following up on their initial instruction to "Subscribers collection"? It's just easier to palm it off to me?
I sent a reply on the same day (Monday, 20 January 2025), asking that they do the following up. I suppose I must have caused a passive-aggressive response because by Wednesday, 22 January 2025, I received: "Your service request no. EC-2131-188KJ5 has been closed". By Friday, 24 January 2025 I rep****, "I have just received a notification that my bill will be R937.41 for this month. Kindly respond urgently."
Any guesses as to whether I've received any response?
GK
Gert K's update27 Jan 2025, 11:57
Reviewer Update
Sadly (and I suppose I should have expected this), the issue has not been resolved. I'm still stuck with the bill racked up by the *****ster. When I contacted the ***** Division with this issue, I was told to take it up with "Subscribers collection".
So, I have to now start all over, explaining and having to prove to a different division that I was the victim of ***** because Vodacom allowed someone to open a contract, etc., despite my vehement protestations? Just because someone at ***** doesn't feel like following up on their initial instruction to "Subscribers collection"? It's just easier to palm it off to me?
I sent a reply on the same day (Monday, 20 January 2025), asking that they do the following up. I suppose I must have caused a passive-aggressive response because by Wednesday, 22 January 2025, I received: "Your service request no. EC-2131-188KJ5 has been closed". By Friday, 24 January 2025 I rep****, "I have just received a notification that my bill will be R937.41 for this month. Kindly respond urgently."
Any guesses as to whether I've received any response?
So, I have to now start all over, explaining and having to prove to a different division that I was the victim of ***** because Vodacom allowed someone to open a contract, etc., despite my vehement protestations? Just because someone at ***** doesn't feel like following up on their initial instruction to "Subscribers collection"? It's just easier to palm it off to me?
I sent a reply on the same day (Monday, 20 January 2025), asking that they do the following up. I suppose I must have caused a passive-aggressive response because by Wednesday, 22 January 2025, I received: "Your service request no. EC-2131-188KJ5 has been closed". By Friday, 24 January 2025 I rep****, "I have just received a notification that my bill will be R937.41 for this month. Kindly respond urgently."
Any guesses as to whether I've received any response?
GK
Gert K's updateReviewer Update
02 Jul 2025, 12:25And nothing ever happened. No-one was in touch.
GK
Gert K's update02 Jul 2025, 12:25
Reviewer Update
And nothing ever happened. No-one was in touch.