One you upgraded they don't care anymore.

Recently I decided to upgrade my Vodacom contract. When I received the new phones I noticed that it is only single sim and not duo sim. I called Vodacom and they then said they only do single sim phones. My old phone I used Telkom for data and to make calls between other Telkom phones. I then contacted Vodacom and the consultant who answered was extremely friendly and help me to change the current package (add minutes and data at reasonable rates), however at the beginning of this month none of the added benefits show. Tried to call Vodacom again to rectify it, without success (hold for consultants until the call eventually drop). Guess once they got you to upgrade they just don't care anymore. Really disappointed in their after service.