One year still no refund

<p>I cancelled 2 contracts I had with Vodacom last year in February which they confirmed was done. They continued to deduct premiums for one of the contracts. In May last year I queried this. After numerous emails and phone calls for a few months, it was finally cancelled and was to be refunded. Again after the same rigmaroll of hassling and finally reporting them to ICASA (who is just as useless) was told in November last year that the money will be in my account within 3 days. To date after a year has elapsed i am yet to be refunded. ICASA does nothing. Infact they fail as a Regulator. This is why these companies take advantage of consumers. It is not a big amount to be refunded as their rude executive complaints managers are happy to point out but it is my money. What a worthless company who cannot even live up to the values they subsribe to as a company. Sent their CEO an email as well and yet to receive a reply.</p>