One week since complaint AND STILL NO ANSWERS

ONE WEEK AND NO SOLUTIONS FROM VODACOM AND NO FEEDBACK!!! I have been on the line with Vodacom for 45 minutes, trying to resolve a matter - I have been transferred back and forth between departments AND still, 45 minutes later NOTHING HAS BEEN RESOLVED as no one could assist me - the call operators just transfer your call to the next *********** person! I have been a Vodacom customer for over 15 years. When I upgraded in 2014, Vodacom gave me a customized contract package, as I complained about the plans that was available. Staff at Vodacom Brooklyn informed me that I will have to phone 082 111 again to ensure that my contract plan/deal either stays the same when I upgrade, or I should negotiate a new plan... <br> <br> To my dissapointment, NO ONE from Vodacom could help me thus far! I am disgusted with the level of competence thr call centre operaters function! Wasting my time for 45 minutes and still no answers provided to questions! If this is the level of service vodacom provides then I will rather switch to another service provider!