One week later still no contact from Vodacom

This is a follow up complaint from last week's unresolved matter. So lastweek a customer care consultant called me and after confirming himself that even he was unable to contact the Vodacom shop, he assured me he will stay in contact with me and connect me to the store. Fast forward one week still no contact from store or customer care. Im busy porting all my contracts and numbers to Afrihost Air Mobile. Enough with this continuous disappointment of absolute pathetic excuse of service that you pay a lot of money for.