One week and my number is still not working, and vodacom not doing anything about it

<p>My line just suddenly lost network on Tuesday, the 29th in the afternoon, i have been to the vodacom shop in gardens about 3 times just getting the run around, i ahve also called the vodacom accounts and customer care. I was told they need to do a sim swap, which apparently could not be done because my contract was being upgraded (defies all logoc to me). The upgrade was supposed to go through by the 30th of Nov and up to now they still claim they can't do anything because the upgrade account is still open. This is a contract that i am paying for, it's been a week without my line, what am i supposed to do, people can't get in touch with me, can't do internet banking because the one time pin is send to that number. I have spent approximately 5 hours of my time trying to deal with Vodacom. I am just frustrated by the lack of consideration and blatant disregard for my rights. Who is gonna compensate me for lost time and other potential opportunities that having my line brings.</p>