One week already - no call as to what's happening

I have went in the Vodacom customer care to sort out my phone and I had to wait for an hour to get served. My phone (Samsung j1) galaxy was stuck from the previous day Friday the 29/01/2016. The guy saw this. It has gone more than one work now and no one has called me about my phone and when my fianc? called them today. Then the guy spoke to him said oh there's nothing wrong the phone there's no fault but if there was no fault why it is taking them so long to sort out my phone if there are no faults. If you have a look at your system you will see how many times my phone went in. I'm very very angry and upset with u guys. I've had endless problems since I bought this phone. I had a Mtn number but I chose Vodacom I think it was a mistake choosing Vodacom. The guy told my fianc? that he will phone but no one phoned me. What customer service is thi