One Unhappy Customer waiting from 4 June 2024 for feedback

VODACOM - I have a data contract I have an account with Vodacom direct for many years. This year I am experiencing bad services from them. I upgraded my data contract in Feb 2024, they phoned me because my contract expired, and I just have a month-to-month contract. They offered me a very good special. The deal was R99.00 including Vat. So, I renew my contract again for 2 years. In May 2024 somebody in Vodacom upgraded my data contract without my permission. They work with Codes and not Names and the person is (SHETT002) who upgraded it. I tried to sort out my account from the 4 June 2024 with no luck. Vodacom block my number so I cannot phone any number at Vodacom for help it say to many phone calls from your cell number, so we plot your number. So, I as the customer cannot phone the provider because Vodacom decided to many calls from my cell to them, so they plot it. So, I need to know how do Vodacom expect me to sort my own account out? They even took the new contracts amount of my bank account. One lady is trying to help me her name is Pab### (she will know who she is cannot make her name Publick) she sent an email that somebody must investigate and give some feedback. Pab### I just need to say thank you, but her hands are cut off she cannot give me any answers because she done her part to escalate the problem but that's how far it stays. Nobody comes back with feedback who gave the person the right to upgrade my account without my permission. I also need to know Vodacom are you going to put my contract back to the original agreement in Feb 2024 for R99.00? It will be nice if I get feedback and also my money back that you took of my bank account. Another question if you have a fixed two 2-year contract in my mind it must stay the same amount for two (2) years because why is the use to have a contract? Thanks, in advanced One unhappy customer