MP
Michelle P
1 reviews | Active since Mar 2015
30 Mar 2018, 11:23
One Problem after the next
I opened a new contract with Vodacom on the 8th March 2019 at Canal Walk store for the Samsung S9. They had problems opening my account and it took 4 days to activate the SIM card. They then put me on the wrong package and had to change my number to get to the correct package. Also the monthly amount I agreed to and signed for was R620 per month, they then told me it was a system error and I would be charged R699. If the contract is agreed and signed for R620 then I want it at R620. My phone was working fine until the 28 March 2019. (Only 3 weeks after purchase date) It now has no signal and no one can tell me what the problem is, I'm being pushed from one person to the next. My SIM card is not the problem as it works in other phones and no other SIM card works in my S9. The phone shows error - Phone not allowed. I opened my contract with Vodacom because I thought your customer service was better. At this stage I am considering telling you to close this contract and take your phone back because this is not on. I am not going to pay for something that doesnt work. I also did not receive a proof of purchase or a copy of my contract. I want this rectified urgently. I also will not pay for repairs or leave my phone in for repairs.
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Replies (2)
Vodacom's replyOfficial
30 Mar 2018, 14:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Mar 2018, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MP
Michelle P's updateReviewer Update
31 Mar 2018, 15:53So I went into the Vodacom repair shop in Greenacres PE today as instructed. They advised that my phones IMEI Number was not provided by Vodacom and is not covered by warrantee, I opened the contract at Vodacom Canal Walk and was given the phone by Vodacom. The consultant then told me I have to go back to Canal Walk as she cannot help me. Bear in mind that Canal Walk is in Cape Town where I was on holiday when I got the phone and I live in PE and that they are not Vodacom, they are a franchise. All said while sitting in a Vodacom store with a Vodacom shirt on. I then called the call centre ,while in the store to ask them what to do and the lady told me she doesnt know why I am calling her if Im in the store as theres nothing she can do. I then asked to cancel my contract if this is how the service is, she responded that it is impossible as I will have to pay the full fee for the 2 year contract. Note that I have only had the contract for 3 weeks. The ladies in the store we're not helpful at all and had an attitude that they didnt care about the customer at all. While my dad was mentioning that I got the phone from Vodacom every time he mentioned Vodacom she would chirp in "canal walk" This is highly unprofessional. After finally speaking to the manager, he said he would try escalate for a replacement phone but he cannot guarantee anything. I do not want that phone back if it is not a Vodacom recognised phone, and why is Vodacom handing out phones that are not recognised as theirs?? Very suspicious and as a new customer I am NOT impressed.
MP
Michelle P's update31 Mar 2018, 15:53
Reviewer Update
So I went into the Vodacom repair shop in Greenacres PE today as instructed. They advised that my phones IMEI Number was not provided by Vodacom and is not covered by warrantee, I opened the contract at Vodacom Canal Walk and was given the phone by Vodacom. The consultant then told me I have to go back to Canal Walk as she cannot help me. Bear in mind that Canal Walk is in Cape Town where I was on holiday when I got the phone and I live in PE and that they are not Vodacom, they are a franchise. All said while sitting in a Vodacom store with a Vodacom shirt on. I then called the call centre ,while in the store to ask them what to do and the lady told me she doesnt know why I am calling her if Im in the store as theres nothing she can do. I then asked to cancel my contract if this is how the service is, she responded that it is impossible as I will have to pay the full fee for the 2 year contract. Note that I have only had the contract for 3 weeks. The ladies in the store we're not helpful at all and had an attitude that they didnt care about the customer at all. While my dad was mentioning that I got the phone from Vodacom every time he mentioned Vodacom she would chirp in "canal walk" This is highly unprofessional. After finally speaking to the manager, he said he would try escalate for a replacement phone but he cannot guarantee anything. I do not want that phone back if it is not a Vodacom recognised phone, and why is Vodacom handing out phones that are not recognised as theirs?? Very suspicious and as a new customer I am NOT impressed.