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vhnarotam V

1 reviews | Active since May 2016

23 Aug 2016, 09:09

One of the worst customer services you can experience at the Vodacom store in Sandton City

<p>Tried to upgrade my phone at 3 different vodacom stores at Sandton City. </p> <p>First store couldn't have been bothered with assisting me. The second store were too busy watching a soapie on TV to assist. The third store couldn't give me proper details on whether or not my data contract was upgraded or not and told me that I have to go to the police station and get an affidavit proving I did not request that contract to be upgraded. I've been a vodacom customer for over 10 years and I was so disgusted with their service that I'm really considering moving to another service provider. </p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 10:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team