One Number mess

Made an application for one number with Vodacom Greenstone. Enquired with the staff there prior to applying about the process of which they convince that it is the most simple process. Fast Forward to current day and after many many calls and visits to the store I’m being billed for a service which has never worked dispute many promised that they are working on it. Many WhatsApp’s activation fees and many hours spent trying to get the function to work and now being ignored by the staff at Vodacom Greenstone. Where to now as refuse to sit on another call with a call centre only to be told I have to pay the activation fee again and sit with the same result of the one sim not working as it should. Why is it now the customers fault when the activation never happened in the first place Sad state of affairs that something promised to be so simple is being billed and yet the staff just ignore the customer and walk away. No support what’s so ever and cannot even cancel the contract which is in effect. Hoping that this listing leads to some sort of resolution but again with the don’t care attitude we have been dealing with can’t say that we have much hope for resolution. Looking forward to a favorable outcome Vodacom