ONE MONTH TO DELIVER DEVICE - UPGRADES

I WOULD RATE THEM 0 STARS IF IT WAS AN OPTION. I have been a customer of Vodacom for approximately 15 years having taken more than 6 contracts in that time. This has been the WORST experience thus far.

I UPGRADED my contract on the 2nd December 2024, it was a black friday deal and they advised it will take 3-5 working days until my device is delivered to my doorstep.

On the 7th December 2024 i was given a tracking number (K***) so i assumed okay my device will be delivered soon. I obviously had a little extra patience as this was a black friday promo and vodacom would be swamped with orders.

TODAY is 27 DECEMBER 2024 , i am still waiting for my device. i have made several calls to the after sales department that my number has now been blocked by vodacom. i have been given time frames of delivery which were not met, false lame excuses like management cannot get hold of the courier company and they only respond via email not telephone.

I am absolutely upset with this service , who ever waits a month for a simple cell phone to be delivered, i obtain internation shipments much faster and sooner than this