One month still no phone

The level of service from Vodacom disappointing, I really regret moving from Cell C to Vodacom. After this dispute is resolved I want a settlement letter& I will be moving to a provider that takes their customers seriously.

I complained about my phone not working on 27-03-18 on Hello Peter, On the 28-03-18 Kim called me to provide her with a job card number, which is was provided on the post & has never gotten back to me since.

On Monday will be exactly a month without my phone & I think Vodacom should be liable to compensate cause I am paying for a phone that they cannot fix & that I don't not have but surprisingly they are always on time when it comes to debiting their money off my account.

Today LG calls me to take back the phone to the Branch while "Northgate" Branch still has my phone... This ridiculous stupid and pathetic

LG on the other hand has been very responsive