One Month Later Still No Phone - Vodacom Online Upgrade

On 20 November 2017 I placed an online upgrade order. Vodacom's website promotes "free next day delivery" it is more than a month later and I still haven't received my new phone.

I've called their online service department every week at least three times, every time the call center agent have a different excuse for why my phone hasn't been delivered. This morning the lady I spoke to told me there is nothing she can do - I must simply wait.

I've send an email to vadmin@likeminds over two weeks ago with no response.

I've spoken to Vodacom Customer Care - every time they say they are escalating my query, send me an email to confirm this escalation but then no feedback from the manager/addressed department.

This is simply lousy customer service and it is unacceptable to have your customers waiting over a month for a delivery that was suppose to take max 5 working days.

Eagerly awaiting response.