One mistake after another costing me time and money

First they *****elently loaded a sim and 1gb data on my account. I log a ***** case which they admit - but then instead of crediting my account and removing the sim they delete my number totally. After a lot of fighting they reinstate my number with old contact details and no debit order. I then log ticket 002HDaJPPHVM6U5F which gets ignored Forward a few months and my account gets suspended - upon quering my account it seems they double charged me for the handset ( ref ***) and also loaded content services without consent. I have no struggled for 10 days to get my account active again - phoning every day just to be told by the agent today that none of the other agents requested for the admin hold on the account to be removed - this is rediculous.