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NM
Nthabiseng M

1 reviews | Active since Oct 2019

08 Jul 2025, 10:05

One line,*** vodacom

Hi

My line is blocked now,Vodacom are you ignoring me? No one has contacted me yet? Is this deliberate ?

0
Replies (11)
Vodacom
Vodacom's reply08 Jul 2025, 10:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

NM
Nthabiseng M's update08 Jul 2025, 10:07
Reviewer Update
My number is blocked now,for something I did no authorise and I have been following up with Vodacom but now I’m being ignored.
NM
Nthabiseng M's update08 Jul 2025, 10:07
Reviewer Update
Stop it with these automated replies and actually do something
NM
Nthabiseng M's update08 Jul 2025, 10:07
Reviewer Update
Vidacom is nonsense
Vodacom
Vodacom's reply08 Jul 2025, 11:06
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

NM
Nthabiseng M's update08 Jul 2025, 12:04
Reviewer Update
No call yet,
Vodacom
Vodacom's reply08 Jul 2025, 14:29
Official
Dear Nthabiseng,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,

NM
Nthabiseng M's update09 Jul 2025, 12:24
Reviewer Update
Yesterday I consultant called me to escalate the matter and now I’m waiting .

I went to Vodacom was told to pay R1800 for my number to be opened and told to wait 5 hours till now my line is still blocked.was told to pay while they investigating and migrating my contract.

Do you guys see a fool in me ?
NM
Nthabiseng M's update09 Jul 2025, 12:26
Reviewer Update
Made an arrangement to pay R1800 for my number to be unblocked while they investigating the matter and it’s been more than 24hours now and my number is still not working.

Are you guys taking me for a fool? Have you guys ****med me ?
NM
Nthabiseng M's update09 Jul 2025, 12:28
Reviewer Update
Vodacom does this mean you have ****med me of my money and playing games that my number will be unblocked while I’m waiting for you guys to sort it out

If my line is not sorted out today,then I want my money back.
****** ****mers ****en open my line you ******.
Vodacom
Vodacom's reply10 Jul 2025, 09:42
Official
Good day  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query.  We apologize for the inconvenience and appreciate your patience.  
RegardsVodacom Consumer Website Team 

Best regards,