One Lie after another Lie by call centre

Most unprofessional and ********* company, they claim calls are recorded, but this is only used if it is in favour of vodacom, otherwise it’s not made available.

I renewed my contract on 29 November, however vodacom did not process it, from 28 February I am asking them to investigate or make the phone call recording available if they claim I did not upgrade, however every time I call they say I will receive an update within 72 hours, we have now gone more then a month without a single update from vodacom.

Please can someone assist with legal advice to compel them to make the recording available