One less customer to worry about

I have been a vodacom subscriber for many years, and the last 4 months has been a nightmare and all your centre staff have no clue how to read a statement or provide customer service. After wanting to settle my account, i received several cancellation amount, until i eventually spoke to someone sensible and knowledgeable, or so i thought to provide me an early settlement amount. and based on that service received i decided not to move to a different network provider and instead stay with vodacom and convert my number to prepaid. now 2 months later i receive an sms stating my account will be handed over to the legal department for an outstanding amount owing. i ask myself how this is possible? settlement amount should include ALL OUTSTANDING balances!!! i REFUSE to PAY anything outstanding, and furthermore the best option for me will be to move to a different network provider. I never thought i would receive such horrid treatment and firmly believe in LOYALTY, but if this is how loyal customers are treated then i would rather not be part of an organisation that does not RESPECT, or APPRECIATES its customers.