SB
Sameer B
1 reviews | Active since Sept 2014
01 Apr 2015, 13:35
One hour of my life wasted
On the 1 April 2015 I noticed that I could not make any outgoing calls, except to the redundant 082 111 call centre. Well after holding for ONE HOUR due to high call volumes, the line gets dropped. My account is up to date, the debit order went off on the 31 March. <br> So the *****s at Vodacom increase contract tariifs and probably decreased the capacity at the Call Centre. The poor agents got to take the brunt of consumers frustration while FAT CAT shareholders don't give a hoot.<br> PLEASE PLEASE people, change from Vodacom when your contracts expire, lets vote with our money!!!
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Replies (1)Vodacom's replyOfficial
01 Apr 2015, 15:25Hello samzakzahtas,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2015, 15:25
Official
Hello samzakzahtas,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
