One has to fight in order to get the company to fix their mistake***

I've been trying to clear my credit status with Vodacom for the past three months now. All because someone in the Accounts department does not want to do their job. How am I under prelegal for a package I don't have in my position?? I was told every single time when I called that my status will be changed but till today its still under prelegal. If I had not tried to apply for a cellphone contract online I would still be in the dark about my credit status. Really Vodacom's contract department is full of ****.