One good person at Vodacom

I wish there were more Bongani's at Vodacom!!!<br> <br> This is the second time I had major issues with my Blackberry in 14 months and this is the second time that Bongani came to the rescue. His willingness to WANT to assist and patience to LISTEN to the customer is incredible!!! I spent seven hours with Vodacom and saw many customers being helped by Bongani and all left him with a smile and relief! He is incredible!!! The usual Vodacom response (people behind the counter do not want to seem to help you - it is better to pass the buck) is that they will not look to see if they can help you, but rather advise you to book the phone in and they will let you know in two to three days re the issue. The more I tried to explain that I will be travelling and this will not work, the more adamant they were that it is all to be done. And then I looked up Bongani. I work for myself and cannot be without a phone for even one day. Yet Bongani patiently listened to me re the problem, advised what he thought we should do, liaised with the repair centre and through his intervention I have a perfectly working phone again. Thank you Bongani!