One department doesnt know what other department is doing. ***** case

<p>I recieved a call from a collections department who told me that i owe vodacom money,however i have a pay as you go.I went into a vodacom shop and the consultant told me after i gave them my Id number that i have 3 Vodacom accounts under my id number.I immediatly contacted your forensic department and a lady phoned me back and told me that nothing is showing on my id number.I recevied a call again from a collectioons comapany and contacted the lady at forensic department and she told me that now she doesnt know,and i must contact vodacom collections department.They told me that there is numbers howing on my id number.So how can one department say yes and the other department say no??This is definetly a ***** case that must be investigated.</p>