HG
Hendrik G

1 reviews | Active since Jul 2010

01 Feb 2016, 12:06

One Day - 132 minutes and no answer

I started phoning Vodacom yesterday about an issue I have with a disappearing DATA bundle bought on the 23 of Jan 2016. Today I continued with the call.<br> <br> I'm standing at 132 minutes on the phone (all calls combined - Last call 54min and dropped)<br> <br> I have spoken to someone earlier and explained the whole issue I'm having. I was placed on hold. Holding for about 10 minutes, I got cut off.<br> <br> It might be fun for someone being on a phone for 130 odd minutes, but for me, I just don't have the time for this!<br> <br> In December I also had an Issue with Vodacom, after they said they will be contacting me, I'm still waiting for them. Seemingly your customers money has more worth than the customer themselve!<br> <br> Possibly I'll get a reply with no follow up...Typically how you get treated by Vodacom!

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2016, 13:23
Official
Hello HJG731103,

Kindly note your Hellopeter Complaint has been reviewed and addressed, please to our telephonic consultation.






Kind regards,
Simone