One contract for the price of two

Item: Vodacom
Rating: 1
Author: biancavanheerden B

So I was due for an upgrade in October. Was informed through messages and called by an agent. I upgraded on Black Friday week (22 November)

So as I was informed I'm eligible for an upgrade I did it. And went from a contract of +- R780 to a contract of R600. Come end of November I was billed R880... and for December so far R1020... when I called them they told me it's because I still have to pay the handset of the old contract until 24 months.

If I was informed of this I wouldn't have upgraded. I did it online and not once did it state that for 3/4 months my bill would be so high, otherwise I would've waited to upgrade as I am on an extremely tight budget and can't afford to pay two contracts... but apparently Vodacom does not care for customers or their budgets... will end my contract the moment I can..

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Dec 2018, 17:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Dec 2018, 17:29

Official

Vodacom's replyOfficial

14 Dec 2018, 12:48

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

With reference to our call, we've advised you accordingly.

Regards
Vodacom Consumer Website Team

Vodacom's reply14 Dec 2018, 12:48

Official

Dear Customer,

With reference to our call, we've advised you accordingly.

Regards
Vodacom Consumer Website Team