1 reviews | Active since Jul 2011
One complaint-many agents-no solution
Since 6 April 2020 I have been trying to get to the bottom of inconsistent billing, not dealing with the same agent, I have to continuously repeat problem, with continuous authentication emails, I may receive an email which no where near answers my query, after attempting what is seen as a half hearted solution from an agent, and failing in my attempts to try there methods, I have to start the process of querying again, because that exact agent does not reply to my email, even the number they tell you to call, gives you options that not related to your query, and you just can not carry on, or if, if you are lucky to speak to someone, they ALWAYS need to transfer you, and in the end the line gets cut off or your end up where you started. Now I told to email vodaroute (which I have no idea why) and they have said that basically it's not not there department that can help. I have repeatedly said DO NOT CALK THE NUMBER IN QUESTION, as it is a wifi mo file number, and unbelievably I get an email that they tried to call but I did not answer, and as many other emails, the response "the ticket number .... has been closed" I have so many ticket /ref numbers, I dont even know which one is the correct one. I still have no answers and I am so confused with all the billing. And I am so tired of being told the app will clarify everything. NO , THE APP DOES NOT CLARIFY ANYTHING.And your email for support NEVER works!
Best regards,
Best regards,
Please note that numbers must be linked via www.vodacom.co.za via a browser on a pc and not the app. Once logged in, you must link the number/s to your account under the profile menu and then go to ?add and manage numbers? option. Once done, you may view and manage the linked numbers on the My Vodacom App. If it is not there, please delete and re-install the App. If you are still receiving an error thereafter, please send the screenshot to ***
With regards to your data dispute query, reference number ***. Our records also indicate that your query has been investigated by our Advance Data Support Team and the feedback is as follows:
Dear Customer. Thank you for your query and we would like to advise you that every measure was taken to ensure a thorough investigation and can confirm that the billing is correct. Kindly be advised that the data was consumed. You may download a data monitoring tool e.g. My Data Manager on your device. As a goodwill gesture we have credited MyGig 2 to your account. Thank you for your patience. Regards Consumer Website Team
Best regards,
Please note that numbers must be linked via www.vodacom.co.za via a browser on a pc and not the app. Once logged in, you must link the number/s to your account under the profile menu and then go to ?add and manage numbers? option. Once done, you may view and manage the linked numbers on the My Vodacom App. If it is not there, please delete and re-install the App. If you are still receiving an error thereafter, please send the screenshot to ***
With regards to your data dispute query, reference number ***. Our records also indicate that your query has been investigated by our Advance Data Support Team and the feedback is as follows:
Dear Customer. Thank you for your query and we would like to advise you that every measure was taken to ensure a thorough investigation and can confirm that the billing is correct. Kindly be advised that the data was consumed. You may download a data monitoring tool e.g. My Data Manager on your device. As a goodwill gesture we have credited MyGig 2 to your account. Thank you for your patience. Regards Consumer Website Team
Best regards,
This has been going o for 2 months now, and you are talking about issues that was dealt with in the beginning already, I have since dealt with so many call centre agents, and each receive a new case number, that I am NOT getting answers to because you keep sending the same reply and saying it has been dealt with.
This has been going o for 2 months now, and you are talking about issues that was dealt with in the beginning already, I have since dealt with so many call centre agents, and each receive a new case number, that I am NOT getting answers to because you keep sending the same reply and saying it has been dealt with.