one cell number since 2003 after 2014 2 accounts

I had my cell account since 2003<br> After 2014 I suddenly have a new account number.<br> Paid money into old account now the money is not reflecting.<br> What did Vodacom do to my account. Take some responsibility and sort out my problem<br> I'm sick and tired of running to a branch or having to spend hours on line with 111 ( unhelpful by the way)<br> This has been an ongoing problem for almost a year now. I don't see the point continuing with Vodacom as a service provider.<br> <br> Old ***/4<br> New ***/9<br> <br> If there is any person at Vodacom not counting money or willing to assist a long standing client please contact me ASAP. You should have all my details on file.<br> <br> Regards,<br> <br> Paul van Eeden (The Vodacom Sucker)