RS
Ronelle S
1 reviews | Active since Mar 2015
30 Jul 2024, 18:22
One Cart vouchers bought on Vodacom App
I bought One Cart vouchers on my Vodacom App to use at Makro. As Makro is the only store in PE the One Cart Voucher can be redeemed at.
One Cart has subsequently severed ties with Vodacom and I have these unredeemed vouchers that I cannot use.
One Cart refered me to Vodacom for refunds, but is an absolute nightmare to speak to someone that can actually assist me.
I think I have R1000 worth of OneCart vouchers that are absolutely useless.
Vodacom if you want to offer a service you should have the service personnel to back it up.
What do I do with thse vouchers!!!!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
31 Jul 2024, 08:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2024, 08:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RS
Ronelle S's updateReviewer Update
07 Aug 2024, 10:46I responded to that mail, but as yet not received any feedback regarding my query.
RS
Ronelle S's update07 Aug 2024, 10:46
Reviewer Update
I responded to that mail, but as yet not received any feedback regarding my query.
