ONE ANNOYED EX-CUSTOMER

Item: Vodacom
Rating: 1
Author: Poobashnee P

Hi, for the past few months(since September 2017)to be precise, I have tried time and time again to cancel my account, I have, according to my knowledge, paid the termination fee. Yet, every month I still get a bill to say my account is overdue. They have now handed my account over to attorneys, yet there should be nothing outstanding!! I'm totally frustrated with Vodacom for their call centre is totally unhelpful and can never put me through to a supervisor or manager for help. Hoping this revue will help resolve my frustrating experience with Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Jul 2018, 10:55

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom's reply13 Jul 2018, 10:55

Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Poobashnee P's updateReviewer Update

17 Jul 2018, 10:15

Hi, I received a call from a Vodacom consultant on Friday, stating that their legal department will contact me to resolve this issue, but to date nobody has contacted me from their legal department. And so the frustration continues. Vodacom has given my name over to ITC even though they are sitting with my money and insist that I owe them.

Poobashnee P's update17 Jul 2018, 10:15

Reviewer Update