JM
John M

1 reviews | Active since Mar 2018

22 Oct 2021, 16:19

ONCE YOU TAKE A VODACOM CONTRACT, THEY WILL DO EVERYTHING TO NAIL YOU TO THEIR CROSS FOR THE REST OF YOUR LIFE

On Moday/Tuesday 19/10/2021 a guy from Vodacom phoned me to say, Vodacom want to reduce your debits from R448.01 to R398.00 because you are a good client. I rep**** him that I don't want anything to do with new contract or contract extension, I just want to pay off my existing contract off. He insisted that it's only a reduction, he started to verify my credentials and said he only want to courier a booklet to explain the reduction, I told him that I will not collect it. Late that tuesday I received an sms about my approved new line. I contacted Vodacom ***4, they referred me to ***, they kept dropping my calls. On Wednesday I re-contacted ***4, this time they referred me to ***, the lady there told me she has escalated the issue for cancellation. On Thursday another lady phoned me several times forcing me to accept their offer I refused, On Friday afternoon a courier guy phoned me for direction to deliver a Vodacom parcel, I rep**** him to take the parcel back to the sender, because they are just trying to force me.

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2021, 11:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team