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sitiba B
1 reviews | Active since Sept 2022
30 Sept 2022, 15:58
Once off purchase not processed
Hy I have a complaint about vodacom I made an online purchase and paid for it but still my oder is not processed. I tried writing email to them several times but no response. I called the help care line and other communication platforms but no help.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Oct 2022, 13:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2022, 13:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
sB
sitiba B's updateReviewer Update
03 Oct 2022, 10:24Am still waiting for the call. And seems like u keep on providing poor service to your customers. It's almost 2 weeks now and I wish you can upgrade your communications channels because the customer line and tobi are useless
sB
sitiba B's update03 Oct 2022, 10:24
Reviewer Update
Am still waiting for the call. And seems like u keep on providing poor service to your customers. It's almost 2 weeks now and I wish you can upgrade your communications channels because the customer line and tobi are useless
Vodacom's replyOfficial
03 Oct 2022, 10:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, the order could not be completed as authorization failed for the payment. Kindly follow up with your bank for the reversal of the funds.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, the order could not be completed as authorization failed for the payment. Kindly follow up with your bank for the reversal of the funds.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2022, 10:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, the order could not be completed as authorization failed for the payment. Kindly follow up with your bank for the reversal of the funds.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, the order could not be completed as authorization failed for the payment. Kindly follow up with your bank for the reversal of the funds.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,