Once again you Fail as a Service Provider

Item: Vodacom
Rating: 1
Author: Anisha M

Pathetic Service After various emails and escalations Vodacom and their Executive Complaints team fails to provide feedback or even acknowledge your mail. You only see things Shift when you send Shameel a message. They have in error disconnect my number ***. Which is now 7 months and have not rectified the error.They have a team who deals with complaints but never respond or provide feedback. You want to be a reputable Brand but your service ethics is disgusting.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jul 2021, 14:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Jul 2021, 14:06

Official

Anisha M's updateReviewer Update

01 Aug 2021, 11:42

Good day
Your auto response is quite efficient.
I am still awaiting for a consultant to call me or resolve my complaint.
It seems even exposing you on Media does make a difference.
Can my line be damn activated .

Anisha M's update01 Aug 2021, 11:42

Reviewer Update