1 reviews | Active since Sept 2016
Once again you dont fail to fail
Once again Vodacom never fails to fail!! I did an upgrade a year ago on one of my devices. Been fighting for sometime regarding my high bill on this device, was adviced it is this and this and this and and... then, also confirmed it is the insurance. Phoned insurance now to ask regarding my device as I need to take it in and they have no upgrade on my number. So... you rob me on my account monthly advising that the upgrade amount I saw was only for the devices ( I have top up contracts) and then you rob me from insurance. AND you now have a Fibre contract for me aswell. I would rather cancel all my Vodacom contracts cause you guys are ripping me off. I have been with Vodacom for 13 years and you just every now and then just seem to seriously **** clients off and fail on customer service. This really is ridiculous.
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Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team