Once again Vodacom takes the prize for worst service!

Once again Vodacom takes the prize for worst service! 1. Where the hell is my phone?! You have had it since Oct 2018 - you don't answer to email queries, I want my phone back! 2. The phone is brand new, why hasn't the technical problem been resolved under warranty????? 3. The phone was faulty PRIOR to the ONE fall it had - do not bull**** your clients into believing that the phone only became faulty after one fall which ONLY damaged the screen????? 4. Since when does your comment apply???? 'Reason being the sim insured with the device was not used', I want proof that I acknowledged and signed documentation indicating this! If you cannot provide it - sort it out!!! I will be reporting this incompetence to Apple as you should not be offering devices you have no idea on how to repair and service. I will also report this to the consumer board - you sent me a faulty phone which I am paying for every month! WHY do your clients need to get to this point of despair and desperation by reporting you and kicking up a fuss before you actually provide a professional and competent service? I want answers!!