Once again Vodacom surprises with non-mandated fees

A few months ago, after becoming due for an upgrade, I decided to visit Vodacom in Cavendish Square CPT. After discussing details with the Vodacom consultant, I opted for the new iPhone 11 at +- R800 per month. This included a package consisting of 2GB data, some minutes and SMS's. A few weeks ago Vodacom phoned me and informed me that I could be saving money on the R1000 I spend monthly on my cellphone contract. I was very surprised that they had a +-R1000 on their system and after doing some digging, I realised that they have been billing me not only for my cellphone contract (inclusive of data etc.) but also for an additional data and airtime package. I phoned the call center and landed up with this incredibly rude individual that kept on saying the contract included the package and that was what I was paying for. I asked her to send me the contract where I agreed to any additional package after which she told me that she couldn't as the only copy was with the store in Cavendish and that I had to go there to sort it out. Quite frankly this is just ridiculous that the largest mobile provider cannot provide me with a copy of the contract and that apparently the only copy is kept in someone's desk drawer in the Cavendish store.