Once AGAIN Vodacom shows me just hom *********** they are!!

<p>I have NO words for the service I am receiving from Vodacom. </p> <p> </p> <p>They are the so called leading African communications company but they are USELESS. </p> <p> </p> <p>They have eave once again messed up my contract completely. After having my survive suspended for more than 2 weeks for reasons they themselves couldn't even provide they have now managed to make my blood boil even more. </p> <p> </p> <p>After spending more than 5hours at Vodaworld and more than 9 hours, over two weeks , on the phone trying to short out a mistake one of their customer care agents made I was finally back on line. Apparently Vodacom would give me 2 months free subscription for the inconvenience, this NEVER happened!</p> <p> </p> <p>I am sick and tired of having problems with my contract. I have been in Credit with Vodacom for a few months , I always pay on time and more than I should. Why must I the customer who have always been loyal towards Vodacom have countless issues. </p> <p> </p> <p>A few weeks ago I received a call from Vodacom asking me if I would like to migrate to the U choose smart M package as they notice I have been going over my data bundles and that I am paying out of data bundle rates. For the first time in a long time I was actually impressed. Vodacom was phoning me and offering me a way to save money. I was on the smart M but paying R1200 or more every month. I use a lot of data as I am a business woman and need to send and receive emails during the day.</p> <p> </p> <p>It all sounded good. I clearly asked the lady who phones me if my contract will stay the same and she said yes , no changes will be made to my contract except for the fact that I would have to top up if my data ran out. Migrations ref ********** was created on 19July. </p> <p> </p> <p>During the the waiting period between 19 July and 1 Aug my contract was apparently in "pending" mode , for the rest of the month I was unable to buy data. This was already very frustrating as I could not do business when I went out of the office.</p> <p> </p> <p>I then waited for the 1st for my migration to take place. To my surprise I only received about 350 mb instead of my usual 1.3 GB. I phoned the customer care and like always they couldn't help and a service request was logged , S3-G3P3W-WVUC4, on 01 August. This was 9 days ago! No one from Vodacom has phoned me. I did not agree to the T's and C's of this contract! </p> <p> </p> <p>My my invoice for this month is more than R 1100 AGAIN! </p> <p> </p> <p>I tried to get a cancellation quote from Vodacom as I cannot go on like this any more but this only caused more frustration as I was told that I would have to wait as they don't do cancellation quotes this time of the month. </p> <p> </p> <p>The service from Vodacom is Ridiculous! I am so fed up with them , I will get Cell C to buy out ALL my company contacts from Vodacom and I will NEVER do business with ever again! </p> <p> </p> <p>It probably isn't worth complaining on Hello Peter because Vodacom just doesn't care! </p> <p> </p> <p>Not it so kind regards </p> <p>one VERY unhappy customer </p>