1 reviews | Active since Jun 2012
Once again Vodacom Proves their bad service
On the 20th I logged on to my vodacom application and extended my call limit - i recieved an sms saying that this has been successful, today i wake up and see that my call limit has been exceed and that my phone has been soft locked (not a big deal right) i then call the call centre and am told that the request made on Saturday is pending (not successful as the sms stated - false information given to me as a client) and that a request to cancel the call limit will take 24HOURS - 24HOURS ARE YOU KIDDING ME!!! Firstly thats unacceptable service when you as Vodacom have sent me and sms LYING TO ME that the request was successful and according to the CPA i have legal grounds to take you up as a service provider. I was then told to call at 8am because then i could speak to a team leader (HELLO I ALSO WORK AND START AT 8 I DO NOT HAVE TIME TO WASTE ON A CALL FOR SOMETHING THAT VODACOM ADVERTISED FALSELY) i expect my line to be opend TODAY not 24HOURS LATER or legal action will be taken - the service request is S3-GNNLV-VR2X if this isnt done Vodacom can kiss goodbye getting any more payments from me and i will be tarnishing your brand name - BUNCH OF *****
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A consultant will review make contact with you to assist.
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Consumer Website Team
