BP
Bianca P

1 reviews | Active since Apr 2025

15 Sept 2025, 16:00

Once AGAIN Vodacom Proves that Customer's Add no Value to the Company!!!

I had added a review of Vodacom and the service I received. I received a call a call on the 9/9/2025 at 15:34 which I missed due to being ill with Bronchitis. The next day at 9:28 I received another call, and I asked the agent to call me the next day as I wasn't able to speak. I then received calls on the 11th at 8:06 and the 12th at 8:15 bearing in mind I am ill on medication and that is the time I am receiving calls from them. Anyhow I get an email on the 12th saying they were unable to contact me and to please respond with my details, I respond almost saying I'm unwell once again and supply the details. I then get an email to say my complaint is closed on Hello Peter and Vodacom. I am gobsmacked at the service. The agent that called could hear I could barely speak and yet they called early in the morning not mindful that I am ill as mentioned. then to proceed to close my complaint instead of reading it and responding to my concerns and frustrations. The problem with companies like Vodacom think the nation owes them for the services we pay for. Disgusted, honestly I once again ask that you cancel the contract for ***!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply16 Sept 2025, 08:09
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team 
BP
Bianca P's update02 Oct 2025, 07:58
Reviewer Update
Has the incorrect installment been reversed?
I will only oay for the contract I approved off.