Once again Vodacom proves right

There is nothing worse than a service provider that provides no service and expects people to pay for pathetic and **** service!!!! Since last night 14/08/19 we were without fiber due to an outage and were told it’s a problem in the area and the it will be resolved. I called today 15/08/19 only to find out that everyone else is up expecting us so I call Vodacom for 2 hours straight and Wasn’t able to get through eventually I manage and I speak to a lady who says she cannot assist as I’m not at home , I leave work early to come home to get the issue resolved only to be help by another male this time that told me that they were supposed to log a call for this which was never done , then he made me wait on the phone so he could get a technician to assist , then told me that I should wait and that they will call me back at 5:30 to let me know what is going on up until now I still have not been called back so I called once again to find out and not one Useless person in Vodacom can tell me what or when I will be connected my house hold runs solely off the fiber and I can do nothing without it , yet I am assisted by a bunch of idiots that cannot do their jobs or give correct info or assist with anything it’s always about passing the buck and I will be canceling and moving to a better service provider!!!!! I HAVE RECOMMENDED VODACOM FIBER TO SO MANY PEOPLE AND ALWAYS RAVE ABOUT HOW I NEVER HABE ISSUES I WILL BE SURE TO GET THEM TO CANCEL ASWELL