1 reviews | Active since Dec 2016
Once again Vodacom have NOT REFUNDED.
<p>I posted on this Vodacom Complaints page on 13 December 2016. This is now my second complaint on the same issue which is still not resolved <br />Reason: I overpaid Vodacom a substantial amount of money, in error, on 4 November 2016. I immediately made them aware of this and so did my Private Banker. They were also told NOT TO DEDUCT anymore from the credit amount in the account than the payment that was due for the end of that particular month. They did exactly the opposite. <br />After posting my complaint on 13 December 2016. I was contacted by Vodacom on 13 December 2016 and was told to send through certain paperwork, which I duly did. I was told it would be handled and I would be refunded. <br />Well today is 27 December 2016 and I'm still waiting to be refunded by Vodacom. <br />I'm absolutely furious!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I unfortunately am passed the stage of waiting for your so called consultants to contact me and sort this problem out. Not one, and there have been many, have done their jobs. It's nearly two months and I'm still waiting. This is going to be taken further and put all over social media.
I unfortunately am passed the stage of waiting for your so called consultants to contact me and sort this problem out. Not one, and there have been many, have done their jobs. It's nearly two months and I'm still waiting. This is going to be taken further and put all over social media.