1 reviews | Active since May 2016

18 Apr 2017, 11:52

Once again Vodacom fails to provide

<p>On the 13/04/2017 I put through an online application for an Iphone 6 on the Smart S+ contract for R349.00 pm - I was emailed a reference number T3QPXM and a rep phoned me, took all of my personal details including ID number and bank details, was going to do the necessary check and come back to me to confirm my contract. At the time Vodacom had stock. I put through a second online request ref GWTS72 on 16/04/2017 - still no response. Today I message Vodacom on the online chat and the sales person tells me unfortunately they have no stock and cannot track any of my details - HOW CONVENIENT - NOT ACCEPTABLE. I am still waiting since Thursday 13/04 for my credit check - what was the point of sharing all my personal details for a contract that Vodacom can now no longer fulfill. The website does not show that they are out of stock and is still advertising the offer</p>

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2017, 13:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team