Once again Vodacom failed

This is the second review about the same issue. The Vodacom staff dealing with Hello Peter Reviews are awesome, but they're let down by their colleagues who don't seem to have the same commitment.

And TOBi is useless, chatbots don't replace people. Customer Care Reply; *** and Customer Care Reply; *** refer.

On 23 January my wife handed in her application to take over two of my Vodacom numbers Kenilworth Vodacom. Bank statements, FICA was all completed - and subsequently confirmed by Kenilworth following my first Hello Peter review (002HSaJV4JRNAA3) I was informed that my account had been updated and the numbers transferred to my wife's account. On the 27 February, I logged onto my Vodacom account and found that the two numbers that were supposed to be on my wife's account were still on mine, but the number still belonging to me wasn't visible. I sent an email to customer care email address on the 27 and only received a reply on 1 March (002J5aJWVN4HKMA5) with the very (un)helpful) information that the customer service has moved to TOBi, but of course there's no option there to deal with this issue! I'm still paying for my wife and stepsons Vodacom bill, my bank is very unhappy with me because I went into the negative and will be charged because my request for how much would be debited (I couldn't see on My Vodacom) was sent to TOBi

Can I have a real person who is capable of sorting this out contact me ...PLEASE!